Fully-vaccinated travellers from amber-listed countries faced queue chaos at Heathrow airport this week after E-gates failed to recognise their status, reports Charles Hymas.
One double jabbed passenger returning from Faro in Portugal on Monday told how he had to queue for 90 minutes after being rejected by the E-gates, which should have allowed him through in 90 seconds.
He said the problems were compounded because only two of a possible five Border Force officers were on duty, leaving three desks unstaffed:
It seems as though anyone arriving from a green country, and anyone who has declared they will self isolate and do their day 2 and day 8 PCR test, can get through the E-gates.
But passengers arriving from amber countries who from today are exempt from self isolation cannot use the E-gates. It could be that the technology has not been updated to take account of the new rules governing arrivals from amber countries.