77% of travelers want to travel in the next year, with Europe reigning as top destination, according to new traveler research commissioned by Amadeus


LONDON–()–The survey of 9,074 consumers across France, Germany, India, Spain, Russia, Singapore, the UAE, the UK, and the US shows the appetite to travel is high. At the same time, it reveals that greater clarity on restrictions and guidelines will be key to unlocking increased traveler confidence. Over a third (35%) of travelers said the current international guidelines around where and how to travel are confusing, making them less likely to book business and/or leisure travel.

At the same time, travelers are exhibiting increased openness to embrace technology and a willingness to share health data so they can start traveling again.

When asked about the receptiveness to share personal health data, the survey results show:

  • 93% of travelers would be willing to provide personal data for the effective use of digital health passports or certificates, a slight increase from 91% in February 2021
  • Almost half (48%) of business travelers would be willing to provide their health data to visit a conference or event, while 36% of leisure travelers would be willing to for an excursion or activity at destination.

When asked which technology would increase confidence to travel in the next 12 months, mobile solutions continue to be the most popular, with the top technologies including:

  • Mobile applications that provide on-trip notifications and alerts (44%)
  • Self-service check-in (41%)
  • Contactless mobile payments (e.g., Apple or Google Pay, Paypal, Venmo) (41%)
  • Automated and flexible cancellation policies (40%)

Mobile applications and contactless technology have remained top technologies across all three studies, with the addition of automated and flexible cancellation policies in this final instalment.

The research is the third in a series of traveler sentiment surveys, where Amadeus takes a regular checkpoint on traveler sentiment and concerns to help the industry rebuild travel in the most effective way. Both the 2020 Rethink Travel survey (Sept 2020) and Rebuild Travel Digital Health (Feb 2021) survey revealed how technology can help to increase traveler confidence and Amadeus revisited this question to see how traveler confidence has changed since September 2020. 97% of travelers now say that technology will increase their confidence to travel, up from 91% in February 2021 and 84% in September 2020, showing a growing sense of traveler confidence in technology.

When considering the future of travel and sustainability, the survey highlighted what solutions travelers believe might help the industry to become more sustainable long-term. The results showed:

  • Nearly half (46%) of travelers said greater availability of green modes of transport, e.g., electric planes or trains
  • A similar percentage (44%) believe making sustainable travel more cost effective would be beneficial
  • 41% say transparency around travel companies’ sustainability policies would help.

Although receptiveness to travel in the next year is high, the travel industry needs to consider how to respond to changing traveler concerns as the travel environment continues to adapt. The three main concerns travelers have, are:

  • Fears of catching COVID-19 while traveling (41%)
  • Self-isolation or quarantine before and after travel (41%)
  • Changing restrictions resulting in last minute cancellations (37%)

In comparison to the previous studies, fears of catching the virus maintain a top concern for travelers, alongside self-isolation, or quarantine.

Decius Valmorbida, President, Travel, Amadeus, says, “The travel industry still faces many challenges in light of COVID-19, but we are seeing positive steps taken as restrictions lift and developments in digital health certificates continue around the world. This research demonstrates the appetite to travel continues to grow, and that travelers are looking forward to advancements in areas such as touchless technology, digital health and sustainable travel. Now is the time to listen even more closely to travelers’ needs so we can rebuild our industry in a way that is more traveler focused, resilient and sustainable.”

Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus, comments, “This three-part series of research has highlighted the essential role that both technology and data have to play in the recovery of our industry and increasing traveler confidence. In hospitality specifically we are seeing how our hotel customers are implementing solutions that complement and streamline experiences without losing the human touch while using data to better prepare for guest demands. At Amadeus we are committed to rebuilding a better industry and working closely with our customers to provide the tools to achieve this.”

To learn more about the results of the survey, read our global report here: https://amadeus.com/en/insights/themes/rebuild-travel



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Amadeus: Bundles, Adoption Propelling NDC Progress


Verheggen/Geurin

Amadeus’ Ludo Verheggen (left) and American Airlines’ Neil Geurin discuss:

  • Progress toward NDC critical mass
  • More standardization with a new schema
  • Potential for including sustainability in NDC offers

Amadeus this month published a report dubbing 2021 as “the year of scaling” for the International Air Transport Association’s New Distribution Capability standard, citing airlines’ development and release of bundles and travel management companies going live with NDC content. Amadeus director of global air content acceleration Ludo Verheggen, along with American Airlines director of distribution strategy Neil Geurin, recently spoke with BTN transportation editor Michael B. Baker about the progress each have made with NDC and what to expect when IATA releases its newest schema for the standard. An edited transcript follows. 

BTN: How has progress with NDC advanced during the pandemic?

Ludo Verheggen: We’re 100 percent committed to drive NDC forward together with our partners in collaborating with the whole industry. We’re very excited where we are today. With American, we started the rollout of NDC worldwide at the beginning of this year, and we’re already live in 50 markets around the world. Over the next few months, we’ll be going live in all of the Americas. By the end of this year, we will make sure the whole Amadeus travel agency community can at least get access to the NDC content so they can start making their first steps as well. The more of us who start making the first steps, the more we can really bring this to the volume that we like to see and rebuild travel in a better way thanks to that technology.

Neil Geurin: We are spending a lot of time getting ready for our corporate customers to come back, starting late this year or early next year. What I’ve been focused on in the distribution space for the last five years is to get to the point where we never have to talk about NDC anymore, because it’s just distribution. It finally feels like, thanks in a huge part to the work Amadeus has done, that 2022 will be the year where we don’t have to talk about NDC anymore. It’s just the content that customers want, and it’s available to them in their channels. After that, what we talk about is product. We are now finally on that path. 

BTN: Did the pandemic alter your course?

Verheggen: The strategic importance of NDC has not changed, and if anything, it probably has only increased. Now that we’re gearing up for the recovery of our industry, for hopefully much more travel to start soon including the much-awaited corporate travel, we want to highlight how NDC can help all of us—airlines, travel sellers and corporate travelers—to rebuild travel in a better way, a more personalized way, a more dynamic way and a more modern way. There are still some areas where work needs to be done, and collaboration is especially key.

Geurin: It’s been an unusual last year and a half for us, but we’ve all had an opportunity to take some of this time and get ready for corporate travel, which is going to come back. We look at what we’re doing with Amadeus and with NDC in general as the foundation for how this is going to work for the next 10, 15 or 20 years in all likelihood. We announced earlier this year a few NDC-driven products, Main Plus being the most notable of those, a product available for a customer so they can get access to a slightly better seat in the coach cabin, preferred boarding and an extra bag. The idea as a test was that we have corporate customers who today are buying all of those things in disparate ways, jumping through hoops to do that. What if we put it all together and made it really easy for them to transact with? We are big believers in testing and learning, and this year, running that out to see how it would go and work through the process of bringing this into new channels every day, coming very soon to Amadeus as well. We found it’s an incredibly popular product. We sell a ton of it, so we’re really happy with how it’s gone through the first year. Because that’s been great, at American right now we’re building more products that will come out late this year and early next year. We will have a number more products available and work with the partners we have at Amadeus who want to book via and agency or [global distribution system].

BTN: Are those initiatives still focused on corporate travel, or are you targeting leisure travel, since that is what is recovering at the moment?

Geurin: We don’t limit ourselves. We look at all the opportunities on the table. One of the things that Covid has done for us is opened our eyes to the possibilities for NDC in the leisure space as well. You’re going to see huge growth in leisure NDC options through the course of the next year for sure, but we also see opportunities to bundle up different packages for corporate and small business customers, too, so we’re working on all of it.

Verheggen: It’s these types of initiatives, the new types of bundles that can only be distributed through NDC thanks to that technology, that’s really helping us to make those steps we now need to make. One of the missing elements over the last few years was that it was often more about certain fares by some airlines being taken out of the regular GDS channel and put into NDC. That doesn’t necessarily create the traction we need. It’s these types of new products that create traction because they are a way to showcase the possibilities of NDC, and we’re only at the beginning of that. Talking to travel sellers across the world, and especially with corporate travelers, that this type of new product of new bundle, it’s what they’re looking forward to and what’s going to drive adoption.

BTN: Have the lower travel volumes during the pandemic offered any advantage on getting new products rolled out?

Geurin: One of the interesting things that this pandemic period has done for the industry is while the corporate travel has been light, leisure has not. What that means is that customers who typically might have been corporate customers prior to the pandemic and will be after it’s over have been making bookings but not through their corporate booking tool. One of the challenges of NDC all along has been to get it from us to the corporate customer. We’ve needed a connection from a GDS that’s NDC-capable and a [travel management company] that’s-NDC capable and a booking tool that’s NDC capable. There were a lot of parties that had to hold hands and come together on this, and many corporate customers did not have all of those parties on the same page at that time. What they have had in the last year and a half, they’ve been using airline direct sites, OTAs, metasearch engines that are very NDC-capable in many cases, so they’ve seen the possibility of these tools. When they come back to corporate travel, if their corporate travel tools don’t have those capabilities, they will recognize right off the bat that there are things that are missing that they want, and they can help drive adoption across the industry. 

Verheggen: One of the main advantages of NDC is that it allows our industry to reach a new level of regularity, in terms of the type of offers being made and also the information around those offers that can be interchanged between the airlines to the corporate traveler, thanks to that new level of granularity. It’s being much more clear around the information of what’s included, what’s included, the benefits of the different offers, it’s really going to help corporate travel, because it’s going to create so much more clarity for all of the stakeholders.

BTN: What will the upcoming new schema for NDC from IATA mean for progress?

Geurin: We’ve gone through the last few years dependent on the schema of the 2017 time period. While I don’t envision a world where we’re making these changes all the time, every so often it’s good for everyone to come to agreement on a base level of schema so we can work collectively and much more easily on products going forward. We don’t want to do this every year for sure, but every few years or five years to step back and re-level the playing field for everybody is a good idea. We’re thinking about how we can help our partners do that, because it is a lift for them to do so, but with new partners coming onto that standard, they’re going to start off in a really good spot. It does feel like we’ve hit the right time. We have enough progress made since that 2017 standard was put in place to have a new baseline that works for everybody.

Verheggen: What we all need to be conscious of is that we’ve been learning over the last few years in our NDC journey. A lot of airlines started their NDC journey in the 2017 version, others started in 2018 or 2019. Many of them started at a different point and with a different version, which has created clear differences in the way they were implemented and interpreted by the airlines or IT providers behind it. With the new version, 21.3, all these learnings from the last four years are being used to create a newer, more complete and clearer version with clearer guidelines of how it should be implemented. There, the collaboration piece has been key, because we’ve been working closely with our airline partners and IATA, being the owner of the standard, to see all the things we can improve. We are very hopeful that with the 21.3 and subsequent versions, we can create an environment with more standardization, and that will be to the benefit of all of us.

Geurin: I’m actually excited about this because one of the challenges that NDC addresses is that the technology underlying at least air travel didn’t really change at all for a period of about 25 years, so getting to a rhythm to where we can update the way we do this every handful of years is the right thing to do. If you look at any other technology, that’s what’s happening, and we just didn’t do that over the last three decades in the air space to any degree. Getting to the point where we have a reasonable transition period where we actually get up to speed with the newest technology every so often is a sign that we’re much more healthy than we used to be.

BTN: Where are your TMC partners on this journey right now?

Verheggen: Within our NDC-X program, we’ve been working closely with all the large global TMCs from the beginning, so it’s been great to see the progress that has been made in that space over the last few years. For TMCs, NDC is bringing the biggest change, because the whole TMC environment and ecosystem is very tightly integrated with the GDS world and all the processes the GDSs have been developing over the last 30-odd years, with the EDIFACT standards. That means for a TMC to become really efficient with NDC and be able to give the same level of service all the corporate customers are used to, it’s a huge undertaking for them. It was great to see they joined the journey from the beginning and especially was exciting that we are piloting with pretty much all of them, and all of them are really gearing up to be NDC ready by the end of the year. It’s not enough for online booking tools to have the NDC content integrated, which is an important step, but the TMCs also need to make sure that all their downstream processes and all the tools they are using need to be adapted as well.

Geurin: If we do our job well here and develop products and services that customers like and appreciate, that means they’ll be more satisfied, which should lead to the whole ecosystem being happier, healthier and better partners going forward. We open up new opportunities for partnerships between TMCs and airlines, between TMCs and booking tools and between TMCs and their GDS partners. This gives them an opportunity at being experts on servicing these new tools, which is going to be an area your average customer isn’t an expert in. It is an opportunity for the TMCs to prove their worth even more so to customers. All of us recognize to do this well in the corporate space, we have to be hand-in-hand with the GDSs, the TMCs and the booking tools, so it creates an ability for all of us to really see each other as partners, and we can all join in on the journey together to make a much better experience for customers in general.

BTN: With corporations focusing more on sustainability in their travel programs, are there any potential ways for NDC to help advance that?

Geurin: There were some months here in the Covid time where we didn’t have as much going on as we’d like to within our NDC development team because a number of our partners had to slow down, so we chose to use that time productively and coded an NDC solution for our carbon-offset partner. That’s not the end-all, be-all of sustainability, but it’s a sign that we can go do things like that that will make it easier for our corporate and business customers to offset their carbon if they’d like to, and we can make that easy for them in the long run. That’s something that could end up in a bundle or a la a carte in a booking tool. 

Verheggen: More of our airline partners are looking at carbon offsets now as a first inroad to combine NDC and distribution with more sustainability, so that’s a very good example and it’s great to see the progress that American mad there. One of the main advances of NDC is that It gives so much more flexibility and dynamism to all of us. If Neil at American tomorrow comes up with a completely new product, with NDC, we can make that available on the global scale in a very short term. That is very different from the old world, where that type of innovation was a much more lengthy or cumbersome process. The fact that there now is technology that allows information to be interchanged with pictures and other types of graphic information, it opens up all those possibilities.



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Etihad signs multi-year deal with Amadeus


Etihad
Airways, the national airline of the UAE, has signed a multi-year deal with
Amadeus.

As part of the
agreement, Etihad will use Amadeus Altéa NDC and will make its full range of NDC
offers available to Amadeus travel sellers.

Etihad will
also implement Amadeus Altéa PSS suite, including web booking, revenue
management and merchandising, data management and passenger servicing
solutions.

The airline
will also use Amadeus Digital Experience suite for its web and mobile
channels and implement the Altéa Departure Control Customer Management component of the suite.

Mohammad Al
Bulooki, chief operating officer, Etihad, said: “Etihad’s guests will be able
to enjoy the best user experience possible as they book and manage their
flights, with the ability to customise their travel to an unprecedented level.
Etihad is also excited to push NDC forward as a means to offer a much richer,
relevant and dynamic shopping experience to our trade partners, and Amadeus is
the perfect partner to support that strategy.”

Decius
Valmorbida, president, travel, Amadeus, said: “As the travel industry rebuilds,
we are excited that Etihad Airways will be utilising Amadeus’ technology to
support the airline in delivering its leading travel proposition.”



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Etihad Airways signs with Amadeus for digital revamp | News


Etihad Airways is set to embark on a major digital transformation following the signing of a landmark multi-year deal with Amadeus.

As part of the deal, Etihad will implement the full Amadeus Altéa PSS suite, including web booking, revenue management and merchandising, data management and passenger servicing solutions.

These technology products will be customised for Etihad over the coming years and will improve the experience of guests, staff, travel agents, Etihad Guest members and corporate customers.

Guests will see new web and mobile channels powered by Amadeus Digital Experience suite, offering the simplest user experience possible to purchase flight tickets and manage bookings.

Advanced retailing capabilities will be developed collaboratively using machine learning to provide guests with bespoke offerings and personalise their travel experience.

To modernise retailing capabilities across sales channels, Etihad has also signed for Amadeus Altéa NDC (New Distribution Capability) and will work with Amadeus to distribute personalised travel offers to guests.

Etihad will make its full range of NDC offers available to Amadeus travel sellers, allowing agents to see the features of Etihad’s award-winning product more transparently and the ancillaries that can be bought.

Mohammad Al Bulooki, chief operating officer, Etihad, said: “The aviation industry is going through a digital revolution, and Etihad Airways is committed to staying at the forefront of that change.

“With Amadeus as a partner, Etihad’s guests will be able to enjoy the best user experience possible as they book and manage their flights, with the ability to customise their travel to an unprecedented level.

“Etihad is also excited to push NDC forward as a means to offer a much richer, relevant and dynamic shopping experience to our trade partners, and Amadeus is the perfect partner to support that strategy.”





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Hopper and Amadeus partnership expansion could mean better trip insurance for travelers






Hopper and Amadeus partnership expansion could mean better trip insurance for travelers






















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Travel giant Amadeus adds features for travel app developer Hopper


If Covid’s pandemic proves any axiom, one ounce of prevention is worth a pound of treatment. If you cannot prevent or treat it, get insurance.

Travelers take that lesson seriously and try to hedge their bets as easily as possible when, where and by guaranteeing travel and fixing prices when returning to cars, planes and cruise ships. increase. According to the travel app Hopper, they are willing to pay for their peace of mind.

Frederick Larondo, Founder and Chief Executive Officer of Hopper, said:

To meet that need, Hopper will partner with Amadeus on Tuesday to provide Madrid-based global distribution system and travel software giant customers with fintech insurance and price freeze solutions through HopperCloud’s business-to-business initiative. Announced.

Hopper is North America’s largest travel app and proud to be the “mobile-first travel market.”

Other articles on personal finance:
This is why you should insure your next trip
The app provides clever travelers with a 60-day hotel rate freeze
Expanding US reach, travel sites begin accepting Dogecoin

In return, hopper users will have access to Amadeus’ global car rental inventory through the Amadeus Travel Platform, with 40 car rental companies in more than 3,500 cities in 191 countries. Montreal-based Hopper recorded over 50 million downloads and $ 1.2 billion in sales over the past year from 2 million hotels, 300 airlines, and some existing car rental partners, at the end of last year. I started using Amadeus for flight content.

According to Lalonde, expanding partnerships is not surprising.

“Amadeus has a huge reach. As far as I know, Amadeus has become the largest travel technology provider in the world,” he added. [travel category].. “

This transaction is another step for hoppers to expand from travel to fintech, or financial services technology. “When we started thinking about how to bring our financial product, HopperCloud, to everyone, there was actually one name at the top of the list,” Lalonde said.

HopperCloud products from Amadeus include “cancel for any reason” and travel, which allows passengers to instantly cancel a flight reservation at least 24 hours before departure and regain more than 80% of the fare. Up to 14 days.

Travel agents using the Amadeus Travel Platform, such as online travel agencies and airlines, will be able to offer their customers Fintech products that Hopper takes on all risks once the company’s integration process is complete. According to La Rondo, the specialization of travel fintech products has allowed the company, with its US offices in New York and Cambridge, Massachusetts, to prosper as well as stand out.

“We are very good at pricing risks, price changes and turmoil,” he said, saying Hopper doubled its earnings during Covid.

“We are the only OTA [online travel agency] “I know it actually grew during the pandemic, except for the train-focused ones in India,” La Rondo said. Everyone? “

For Amadeus, this deal is part of an ongoing diversification project.

“We have been distributing traditional travel insurance from well-known insurance companies for many years. We have been very successful in a variety of channels, including online, offline and airlines,” said the company’s mobility. The person in charge, Peter Altman, said. Notice that Amadeus is empowering the website insurance purchasing services of 40 airlines.

We gradually moved from a travel agency to a financial company.

Frederick Larondo

Hopper CEO

But the hopper insurance type fintech is different, Altman said.

“We believe consumers buy more of these products than traditional travel insurance, especially the younger generation,” he adds, adding that cancellations for any reason as a financial services product are traditional insurance. He pointed out that he is not bound by global legal regulations. The policy is.

In addition, Altmann said, “To bring the app experience, we not only buy products in the app, but also do all the follow-up in the app.” So instead of submitting a billing form by registered mail or email, customers can complete their billing instantly via the app.

According to Hopper’s research, they are likely to be willing to find customers. According to the company, 80% of travelers say they will book a flight if they can change or cancel their tickets without penalty. (As part of that, Amadeus found that 41% of travelers book overseas travel within six weeks of the restrictions being lifted.)

Meanwhile, 60% buy at least one FinTech product as part of their travel booking, and 87% may buy it again, according to Hopper. According to La Rondo, these US travelers spend an average of $ 55 more on each booking.

Amadeus currently offers fintech such as Price Freeze, Photos and Cancel for Any Reason from travel app developer Hopper.

Amadeus

“For the same $ 1 trip, customers spend 15% more,” Lalonde told HopperCloud FinTech. Lalonde estimates that the total potential market for travel-related financial services is at least $ 200 billion. “It’s bigger than the game,” he said. “There is a great opportunity to develop it.”

Hoppers, whose FinTech development efforts launched in 2018 now account for half of their total revenue just a year later, may be looking at other financial services opportunities such as savings accounts. “We are very interested,” he said.

“We gradually moved from travel agencies to financial companies,” he said, saying Hopper took all the risks of FinTech products in the income statement. “There were more outstanding debt than cash,” La Rondo said when Covid hit. “There was a time when we were convinced that we were dead in 2020.”

“It was as bad as Covid, but later on, it’s invaluable to learn from the Black Swan event about customer behavior and risk models,” he added. “It would have taken decades to get the equivalent data.”



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business trip

Amadeus Heath Verification Tool Integrates IBM Digital Passport


The IBM Digital Health Pass has been integrated into Amadeus’ Traveler ID for Safe Travel mobile health verification solution, enabling passengers to load and validate their Covid-19-related health and vaccination credentials during online flight check-in, according to the companies.

During the online check-in process, Traveler ID for Safe Travel checks the requirements for that particular trip against destination country regulations and prompts passengers to generate a Covid-19 digital credential by scanning paper vaccination or negative test documents or uploading a digital version. These credentials then are authenticated by IBM Digital Health Pass using data encryption and blockchain, which ensures no personal health information is stored by the airline, IBM or Amadeus. The airline receives only a status confirming the passenger is ready to fly, Amadeus said. 

Launched earlier this year, Traveler ID for Safe Travel also integrates with other digital health passports including CommonPass and the ICC AOKpass, according to Amadeus.



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IBM and Amadeus Integrate Travel Health Platforms Amid Travel Rebound | Technology News


MADRID (Reuters) – Spain’s Amadeus will integrate IBM’s digital health pass into its Traveler ID platform in a bid to simplify the verification of passengers’ health credentials during the boarding process, the companies said in a joint statement on Thursday.

The aviation, tourism, and tech sectors have deepened their collaboration since the pandemic began, with a host of new digital applications and products springing up in response to a global patchwork of restrictions and requisites to travel.

IBM’s system – which uses encyryption and blockchain technologies to authenticate diagnostic tests such as antigen or PCR – assigns passengers a QR code which indicates whether they are fit to fly, rather than needing boarding-gate attendants to hand-verify the details of each traveller’s test.

“This approach helps airlines feel confident the health credentials added are valid and takes the expectation off of gate agents to verify health documents,” said Greg Land, head of IBM’s travel and transportation sector, told Reuters.

“It also protects individual privacy since only a QR code that reflects the individuals’ status – e.g. ‘ready to fly’ – is displayed when scanned.”

By integrating IBM’s Digital Health Pass into its Traveler ID system, Amadeus hopes to reassure passengers about the safety of their medical data, which the booking group says will neither be stored nor tracked – a concern shared by many would-be travellers. []

Amadeus had launched its Traveler ID platform earlier this year as a white-label product for airlines looking to include the use of health credentials on their website or apps, so that passagers could upload health documents directly within their reservation systems.

Amadeus says Traveler ID currently has 10 airlines as live clients, with six of those publicly announced including Air Canada, Norwegian, and Spain’s Air Europa – which British Airways owner IAG is in the process of taking over.

IBM’s newly integrated service will be available as an add-on for all 10 of Amadeus Traveler ID subscribers, a spokesperson told Reuters.

(Reporting by Clara-Laeila Laudette; editing by Stephen Coates)

Copyright 2021 Thomson Reuters.



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Amadeus Research Shows Four Major Summer Travel Trends


Americans are traveling in new ways, and research is starting to reveal how. A new report from travel services company Amadeus shows new trends in summer travel shaping up following the COVID-19 pandemic.

The company’s airline and hospitality searches and booking and destination information reveal the new ways in which people are planning for their getaways this summer.

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Travel bubbles are becoming a major trend, and destinations that are allowing them are showing increased interest.

Amadeus’ research found that “bubble travel,” such as in the Maldives where guests and groups can travel together with a negative COVID-19 test, is popular with travelers. The company has seen a 66 percent increase in searches from around the world for two-week trips to the Maldives compared to the same period in 2019.

With more people working from home, this may be the summer of the “workcation.”

While Americans notoriously leave vacation days on the table, it’s possible that they might be more attracted to working while on vacation. Amadeus’ research found that there has been an increasing trend in online searches for longer stays, indicating potential workcations. The company also found that the Caribbean is an appealing destination for travelers who are planning a workcation, with a 43 percent increase in the number of searches for 14-plus day stays compared to the same period in 2019.

Indulgent travel sometimes referred to as “revenge travel” is seen as the ultimate cure for cabin fever.

Amadeus found that people are booking these trips to top destinations such as Cancun, which the company found had skyrocketed from being outside the top 50 most searched destinations to now number four globally.

There is also a lot of interest in returning to travel in a more environmentally friendly way.

Amadeus found that travelers are putting a lot of thought into planning their next trip when it comes to safety and being environmentally and socially conscious about their choices. Its data suggests that people are researching their trips 27 percent earlier than they did in the same period in 2019.





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business trip

Amadeus Study: Travel Suppliers Look to Reap Benefits of V-Cards


The advantages of virtual payment cards for corporates and their travelers are well-documented. But virtual cards also offer some key benefits to suppliers, especially in light of business concerns stemming from the Covid-19 pandemic—and the supplier-side push is becoming an important driving force in virtual payment adoption, according to a new report from Amadeus. 

Conducted by research firm Coleman Parkes, the study canvassed 50 international air carriers, 50 major hotel chains and 50 travel agencies in February 2021. The survey illustrated the increased pressure such providers are facing to stay profitable amid the sharp downturn in travel stemming from the pandemic. Maintaining a profit was cited as the most pressing concern for 74 percent of agencies, 70 percent of airlines and 60 percent of hotel chains, according to the survey. Those figures were up significantly from the pre-pandemic era, when profitability was the top concern for about half of providers in each sector, Amadeus said.

In light of those concerns, suppliers are seeking ways to improve cashflow and increase operational efficiencies around payment acceptance, and the majority are banking largely on virtual cards to help accomplish those goals, according to the study. Sixty-eight percent of all suppliers expressed a belief that virtual cards equally benefit both travel buyers and suppliers. Airlines were particularly bullish, with 76 percent describing v-cards as mutually beneficial. 

As to specific benefits of virtual cards, each sector cited a different factor as the top advantage: for airlines, improved cash flow from v-cards’ shorter settlement cycles ranked first at 74 percent; hotel chains most often cited reduced costs and improved margins (64 percent); and travel agencies were particularly drawn to v-cards’ lower likelihood of settlement retention by acquirers (56 percent).

Respondents from across all segments also cited such security-related advantages as greater data protection and reduced loss from fraud—key benefits of virtual cards commonly touted by buyers as well.

However, while most suppliers are cognizant of the benefits of virtual cards, significant room remains for adoption, with only 60 percent of suppliers polled currently accepting virtual payments, the survey found. But those figures are likely to rise in the near term, with 90 percent of respondents believing v-cards will be an “essential payment method” in the future.



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