Millions banned from travelling in ‘disastrous’ end to 2020


A spokesman for EasyJet said:

EasyJet plans to fly its current schedule over the coming days, however, following the UK Government’s announcement implementing Tier 4 restrictions which includes advice against travelling abroad, we understand some customers may now need to change their flights.

Impacted customers in Tier 4 areas have the option of transferring to an alternative flight free of charge, receiving a voucher or receiving a refund. This policy applies to any flights up until 30 December.

All other customers can make changes to their booking without incurring a change fee up to 14 days before departure online via Manage Bookings at easyjet.com.

A Virgin Atlantic spokesperson said:

We’re aware of the latest guidance issued by the UK Government regarding Tier 4 restrictions in London and South East, including an advisory against non-essential travel.

Our teams will be in contact with any customers whose flights may be affected, to provide their options. Any customers who made their booking through a third party or travel agent, should contact them directly with any questions.

If we need to cancel a customer’s flight, customers will have the option to rebook or request a refund. To simplify the options for Virgin Atlantic customers, and to provide immediate peace of mind, where a flight is cancelled, we’re automatically providing a customer credit equal to the value of the trip. This credit can be used to rebook on alternative dates, allowing for two date changes, a destination change and name change, for travel all the way until December 31, 2022. If the flight is still scheduled to operate, customers have the option to rebook, with a name change and two date change fees waived, for a new travel date up until December 31, 2022.

TUI said:

Following the UK Government’s decision to introduce new restrictions for Tier 4 in England we will be cancelling our flights departing from Luton airport from December 20-30. We will be in direct contact with these customers to offer them a full refund or the option to amend their booking.

Any customers that live in Tier 4 and are due to depart in the next 14 days will be entitled to cancel and receive a full refund or amend for free to any holiday that’s currently on sale.

Customers with a holiday that is due to depart in the next 14 days and is no longer able to operate will be contacted by a member of our team and will receive a full refund or the option to amend for free to any holiday that’s currently on sale.





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