The Scout 4 is a simple, portable mobility scooter. Most people who use this scooter have health or mobility issues but still want to get out and remain active, according to Torres. “Some can still walk and just need to use a scooter part-time,” he says.
To operate the Scout 4, set the speed knob on the console to the speed range you want and push a small throttle to start moving. This scooter doesn’t go fast—its speed maxes out at 4.25 miles per hour. The electromagnetic brake system senses when you engage the throttle and automatically releases the rear wheels. When you let go of the throttle, the brakes automatically activate and the unit slows to a stop.
The height and angle of the padded seat are adjustable to fit your body. The armrest width and angle can also be adjusted, and the angle of the tiller can be tilted to fit the length of your arms so you can drive without leaning forward.
As a four-wheel scooter with two small anti-tip wheels at the rear, the Scout 4 offers a stable ride. There’s no danger in speeding since its speed tops out at 4.25 miles per hour. But it doesn’t have headlights or rear lights, so it’s not safe to drive outside at night.
The Scout 4 is designed to be a travel scooter, so it’s easy to take apart and reassemble. “It disassembles to four pieces,” says Torres. “I can take it apart in less than a minute. For older people, it might take a few minutes,” he says. And “everything has a handle. So when you disassemble the rear section, that has a handle. The front section has a handle and the battery box has a handle,” adding that the seat is easy to carry.
It’s a versatile mobility scooter for indoor and outdoor use—within limits. The ground clearance is only 2.5 inches, so it’s best driven on smooth, compact terrain, says Torres. “If you drive over loose gravel or sand, you’ll sink,” he says. “You can take it on light grass if it’s not too thick.” If you’re unsure about driving this scooter over a particular surface, avoid it, the owner’s manual advises.
The Customer Service Experience
Several calls to the Drive Medical customer service line were answered immediately by courteous and well-informed representatives. They took time to answer many detailed questions and offered information to help understand the uses and limitations of the scooter. Representatives were well-versed in all kinds of scooters, as they were able to compare the Scout 4 to others in terms of stability, comfort and usability.
Warranties and Discounts
Drive Medical offers a lifetime warranty for the mainframe, seat post, platform and frame welds; a 24-month warranty on the motor, throttle, brakes and other items; and a 12-month warranty on batteries. Battery manufacturers provide a 6-month warranty, so if something goes wrong after six months, the batteries are covered for the next six months by the Drive Medical warranty.